Questions we get asked

Agent Front Desk is new, and we are setting it up for a limited number of businesses, by hand. You get hands-on help and a say in what we improve. You should expect some rough edges.

Each implementation is quoted per business after a short call, and you get the quote in writing before anything is built. AI, voice and phone usage is paid to the vendors at cost.

We read your request and reply by email. If it looks like a fit, we book a short call about your site, your CRM and your questions, then send a scope and a quote. If you go ahead, we set it up together.

About a day of hands-on setup, usually one to two weeks from kickoff because accounts and content take time. We confirm a timeline in your quote.

No. Each client gets a customized, single-tenant implementation: their own install, accounts, source and data. You do not share a platform with other clients.

You do, directly to the vendors, at their list prices. We add no markup per seat or per conversation. See beta pricing for current figures.

HubSpot is built in. Other CRMs are connected during the implementation, and we tell you what that takes before you commit.

Yes. One script tag works on WordPress, Drupal, Webflow or static HTML. If you need a site, we can include one.

It is built to answer only from your knowledge base and to say so when it cannot. The test playground and the knowledge gaps report show where it is weak, so you can fix content before and after launch. No AI is perfect, and you should review early conversations.

No. It proposes a time and shows a confirmation card. Nothing is booked until the visitor confirms. On a call, the visitor says yes out loud.

Yes, in chat. Your staff are notified, take over from Live chats, and the visitor sees a person has joined. On a phone call the assistant can request a person, but staff cannot join the call.

Yes, with your own Twilio number. It is set up per client and is not part of the one-day standard, because number registration can take time.

MCP is a standard way for AI apps to use tools. You can add your front desk as a connector in ChatGPT or Claude and ask questions about your leads and conversations. You can also connect the agent to your own order or booking system.

Yes. The chat opens with a plain notice, and you set the wording.

We build to WCAG 2.2 AA, test with axe on every admin page, and do a keyboard and screen reader pass per client. Automated tests alone are not proof, so that manual pass is part of acceptance.

It is your install. Remove the script tag and your site is untouched. You keep the source, the data and your accounts.

NextAgency.